It has been reported the fact that a desperate customer called JPMorgan Chase as $10,700 exited the bank account. Check out the latest reports about this below.
JPMorgan Chase in the news again
Banking giant JPMorgan Chase is reportedly denying compensation to a customer who fell victim to a banking scam, resulting in thousands of dollars being withdrawn from her account.
Betsy Rich, a resident of Colorado, claims to have received a text message requesting authorization for a $1,700 transaction from her JPMorgan Chase account.
Upon denying the suspicious transaction, she received a phone call from an individual who identified themselves as a customer support representative with a phone number that matched the one on her Chase debit card.
The caller knew Rich’s account number, address, and balance, and informed her that someone was attempting to withdraw funds from her account.
At that point, Rich says she used another phone to contact Chase.
“It was very urgent, and he said that it was continuing as we were speaking. So, I immediately picked up the other phone and called Chase Fraud. It was a 20-minute wait. Their live chat wasn’t available either. And our branch wasn’t open.”
While waiting on hold with Chase, Rich was approached by a scammer, who convinced her to change her PIN.
The scammer warned her that she might lose more money if she failed to take action. Unfortunately, shortly after changing her PIN, $10,700 was drained from her Chase account.
After the incident, Rich received a letter from Chase informing her that her fraud claim was denied.
“It says, ‘We are denying your claim because we determined that the items being disputed were authorized.’ No, they weren’t!”
Although her claim was denied, Chase returned $1,700 in wire transfers. KMGH reached out to Chase to learn more about the case. The banking giant replied with a statement warning its customers not to give away their PINs.
“Beware of new contacts asking you for codes, access to your device, or to send them or yourself money in order to prevent fraudulent activity… Chase, other banks, law enforcement, and technology companies won’t ask you to do this, but scammers will.”
Chase decided to only partially reimburse Rich in the amount of $1,700.