It has been just revealed the fact that JPMorgan Chase rejected a customer with tough problems. Check out the latest reports about this below.
JPMorgan Chase rejects customer with problems
JPMorgan Chase has expressed its deep sadness over news that a scammer stole $11,000 from a retired postal worker’s account. However, the bank has stated that it will not reimburse the customer for the loss.
According to reports from WKMG, Indiana resident Robert Wolfe received a text message that appeared to be from the bank, asking if he had authorized two large transactions from his account.
When Wolfe replied “No,” he received a phone call from a scammer who claimed to be a Chase representative.
“The scammers are using Chase’s very own system against them. I believed without a doubt I was talking to someone from Chase security.”
A scammer sent a one-time passcode to Wolfe’s phone and asked him to read the number aloud, which he did. Later, Wolfe realized that something was wrong and immediately called the bank. However, despite his prompt action, $11,000 was fraudulently taken from his account and Chase denied his claim.
Wolfe expressed his disappointment with the bank’s lack of assistance in recovering the stolen money and now feels that his money is not safe in the bank.
He stated, “It happened very quickly and I’ve gotten no assistance from Chase to get the money back. I’ve reached the point where I think my money is almost safer in my pocket than it is in the bank.”
JPMorgan released a statement on the matter, expressing sympathy for Wolfe’s situation but stating that he would not be reimbursed.
The bank emphasized that criminals often trick consumers into sharing account information, passwords, or one-time passcodes.
They warned that banks would never call customers to request such information, and urged people to be cautious about sharing their personal data.
The 2,100 financial firms who use Zelle have started to reimburse customers who were tricked and authorized criminal transactions, reports Reuters.
