It has been just revealed the fact that Wells Fargo has just entered a huge scandal involving an account leak in which a customer lost $14k. Check out the latest report about the matter below.
Wells Fargo involved in a scandal
A family in Atlanta has reported that thousands of dollars have gone missing from their Wells Fargo account, and the bank has refused to reimburse them.
The Pischke family lost approximately $14,000 after receiving an alert from Wells Fargo about suspicious activity on their account, according to a report by WSB-TV, an ABC-affiliated news station.
The account’s transaction history reveals that three transfers were made to a Mercedes Benz Financial Services account, indicating the purchase of a flashy car. However, the family insists that they do not own a Mercedes, nor did they authorize the withdrawals.
Wells Fargo, however, has a different take on the matter.
As stated in a Wells Fargo letter sent to the Pischkes,
“It was determined the transactions were authorized by you or someone you authorized. We have closed your claim.”
The Pischkes attempted to recover their lost funds by filing a police report, submitting necessary documents to Wells Fargo, and reaching out to Mercedes. Despite following the proper procedures, the lender has refused to reimburse the Pischkes for their losses.
“They said, ‘That doesn’t make any difference. It’s still your wife is the one that actually did the transactions.’
Now, I’ve been married for 42 years. I would know if my wife would do something like that. And she doesn’t have a Mercedes in the garage either or anywhere else.”
WSB-TV reached out to Wells Fargo to obtain the lender’s perspective on the matter. In a statement, Wells Fargo stated that it stands by its decision not to compensate the Pischkes.
“We are unable to disclose the specifics of this customer’s situation due to reasons of privacy and confidentiality; however, we can confirm that we thoroughly investigated the matter and that the evidence supports our decision.”