A customer of JPMorgan Chase was recently scammed out of $24,000, but unfortunately, the bank has stated that they cannot do anything to help. The scammer had directed the funds into a Chase bank account, which they had access to. Check out the latest reports about this below.

JPMorgan Chase rejects customer’s plea for reimbursement

The victim, Todd Kirby, had received a text message that looked like it was from Chase on June 6th, asking if he had authorized a $4,000 transfer.

Kirby replied with a no, and shortly after, received a call from the phone number on the back of his Chase debit card.

He spoke with a fake representative who convinced him to transfer his entire balance to another Chase account established by the scammer. This conversation took place over the course of a few days.

Kirby acted quickly when he suspected that he had been tricked. He promptly informed the bank, lodged a complaint to recover his funds, and reported the incident to the authorities.

However, after waiting for three business days, Chase denied his request for reimbursement.

Despite filing two more claims, Kirby’s appeals were also dismissed. He believes that the bank should take responsibility for reimbursing his account.

“Let’s start with the basic fact that they were impersonated to a T, really beyond any of the standard bank fraud that a consumer would see. Looking back, I don’t see anything that I should have realized using common sense…

They impersonated Chase’s phone number, their text had the correct spelling, they did everything as Chase customer service would have handled a fraud. You’re not going to protect me? Really?”

According to Chase, they have tried their best to retrieve Kirby’s funds. However, when asked about how they were able to deny the initial claim quickly, the bank declined to respond to the internal fraud investigation.

Additionally, when questioned about why they didn’t freeze the stolen funds, as they were transferred to another account at Chase, the bank again refused to comment.

Chase is directing individuals to a webpage on their site with recommendations on how to avoid scams.

“We urge all consumers to ignore phone, text or internet requests for money or access to their computer or bank accounts. Legitimate companies won’t make these requests, but scammers will.”

Kirby said he’s not done fighting to get his money back.

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