New Coinbase Warning: Verification Issues – Funds Held Hostage By The Exchange

5 years ago 0 527

Coinbase is a really popular crypto exchange, but the complaints are pouring in like there’s no tomorrow about fund withdrawal these days.

The crypto exchange was known to “crash” every time Bitcoin went up or down by at least 5%, but the withdrawal issue seems to be intensifying.

Unfortunately, the latest client that’s been hit by the bad luck surrounding the crypto exchange is CryptoGazette’s media director.

Update: Coinbase has verified our media directors account, the issue appeared to be with the property name being in the street name rather than “Unit #” perhaps this input field should be renamed to “Property # or Name”. However due to the fact this article is the most read article on our site for the past 3 months we are not the only customer of Coinbase suffering these issues, far from it. We recommend you contact Coinbase at https://help.coinbase.com and if you are stuck on the upload your ID screen, click the “X” and go to your user information and update the details.

Troubles withdrawing funds

To make things worse, he’s all in on Coinbase. He’s having issues withdrawing his funds, despite uploading the National ID card, passport and driving license as well.

As Coinbase users probably know by now, the crypto exchange’s verification system might just be one of the worst ones out there, in the crypto space, according to the number of complaints that we’ve seen online.

The exchange is known to send only automated canned replies, and you don’t have the ability to talk to a real person in real-time.

The client who’s having trouble now told us that the replies he’s been getting highlighted that he needs to make sure that the details match his ID, and they obviously do – this in only to be rejected again.

It seems that none of his documents solves the issue, and it really looks as if Coinbase is keeping funds hostage at the moment.

BEWARE #Coinbase is withholding users and asking you to verify, then the automated system is rejecting your IDs, at a time when BTC appears to be attempting to pass previous ATH. #coinbase #outage #scam @coinbase @brian_armstrong @CoinbaseSupport
— CryptoGazette (@CryptoGazette) December 16, 2020

Here’s what he has to say:

“They are now holding my funds hostage
* Coinbase’s Automated ID rejects valid ID. Both Passport, Driving License & National ID Card.
* Coinbase has disabled withdrawals despite the site saying it would only allow withdrawals for non-verified accounts.
* Coinbase support simply replies saying computer said “no” cannot talk to a real human.”

Another canned reply! pic.twitter.com/RByu0pwCIO
— CryptoGazette (@CryptoGazette) December 16, 2020

There are tons of Coinbase-related complaints these days, and the exchange doesn’t seem too eager to solve the issues that they’re having.

Here’s another unfortunate client:

@coinbase @CoinbasePro @CoinbaseSupport I’ve had my account under review for 3 weeks now and there’s no reason for it, I’ve used it for 9 months straight and no issue. My case is Case# 03447901 – Account under review. Besides I should be able to withdraw crypto and I can’t
— Mike 😇🥳 (@thrxstybae) December 16, 2020

And another one:

@CoinbaseSupport after being a customer of @coinbase for years, you suddenly decided to block my account. You keep asking me to verify my identity (I’ve had a verified account for >6 years), and do not like my drivers’ license and/or passport?! Terrible customer service.
— Anton Evangelatov (@nonsens3) December 14, 2020

This following tweet seems to sum it all up: